hot77's Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") applies to the hot77 platform and all services operating under it. hot77 provides a trusted online betting and casino service for users in Bangladesh. When you visit our website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.

hot77 believes that protecting user privacy is a fundamental responsibility. This Policy is committed to clearly informing you about what data we collect, why we collect it, how we use it, and how we store it. We never sell your personal information to third parties without your consent.

This Policy applies to all registered users aged 21 and above. Use of hot77's services by minors is strictly prohibited.

2. What Information We Collect

hot77 collects only the information necessary to provide its services. Below is a detailed description of the types of information we collect:

2.1 Registration Information

When you create an account at hot77, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bangladeshi identity document details (for identity verification)
• Preferred language and communication method

2.2 Financial & Transaction Information

To ensure secure transactions, we record the following information:

• Deposit and withdrawal amounts and timestamps
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction reference numbers and status
• Account balance history

2.3 Usage & Activity Information

To improve service quality, we automatically record the following information:

• Game history, bet records, and results
• Time spent on the website and pages visited
• Device type, operating system, and browser version
• IP address and geographic location (country level only)
• Cookies and session data

2.4 Support Communication Information

When you contact our support team (via live chat or email), a record of that conversation is kept, which is used to ensure service quality and for future reference.

3. Purpose of Data Use

hot77 uses collected information for the following specific purposes:

3.1 Service Delivery & Operations

• Creating, verifying, and managing accounts
• Ensuring financial transactions are processed
• Delivering bonuses and promotional offers correctly
• Managing VIP program benefits

3.2 Security & Fraud Prevention

• Detecting unauthorized access and fraudulent activity
• Preventing money laundering and other financial crimes
• Ensuring account security
• Completing identity verification when required

3.3 Service Quality Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Planning new features and services

3.4 Responsible Gaming Assurance

• Identifying excessive betting patterns
• Providing support to users with gambling-related issues
• Ensuring age verification

4. Data Storage & Security Measures

hot77 applies the highest technical measures to protect your data. Our security infrastructure operates across the following layers:

4.1 Encryption Technology

All data transmitted between your browser and hot77 servers is protected by SSL (Secure Socket Layer) encryption technology. This ensures that third parties cannot read or alter your information.

4.2 Password Protection

Your account password is never stored in plain text. Passwords are encrypted using advanced hashing algorithms, meaning hot77 staff cannot view your password either.

4.3 Access Control

Only authorized staff can access your data, and only for specific reasons. All access is logged and regularly audited.

4.4 Data Retention Period

Financial transaction records are retained for the duration your account is active and for a minimum of five years thereafter. This is required for compliance with financial regulations. Other personal data is deleted once it is no longer relevant.

5. Sharing Information with Third Parties

hot77 never sells your personal information. However, limited information may be shared in specific circumstances:

5.1 Payment Processors

Limited information is shared with payment processors such as bKash, Nagad, Rocket, Upay, and authorized banks to complete financial transactions. These organizations follow their own strict privacy policies and use data solely for transaction processing.

5.2 Technology & Service Providers

Our gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) and infrastructure providers may receive the minimum information necessary for game operations. All of them follow international data protection standards.

5.3 Legal Obligations

It may be necessary to disclose information to government authorities or law enforcement agencies under applicable Bangladeshi law or judicial order. In such cases, hot77 fully complies with the applicable legal process.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user data may be transferred. In such cases, we will notify users in advance, and the new party will also be bound to comply with this Privacy Policy.

6. Cookies & Tracking Technologies

The hot77 website uses cookies and similar tracking technologies to improve your experience.

6.1 Essential Cookies

These cookies are essential for the core functionality of the site. They are used to maintain login sessions, verify security tokens, and remember your preferences. Disabling these cookies will prevent the site from functioning properly.

6.2 Performance Cookies

These cookies work to analyze how users interact with the site. The data collected is completely anonymous and is used to improve service quality.

6.3 Cookie Controls

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some hot77 services to not function properly.

7. Your Rights & Controls

As a hot77 user, you have the following rights over your own data:

7.1 Right to Access Data

You can request a copy of the data held about you from hot77 at any time. Contact our support team and we will provide it within a reasonable time.

7.2 Right to Correct Data

If any information in your profile is incorrect or outdated, you can correct it. Most information can be updated from the profile settings after logging into your account. Corrections to verified identity information may require assistance from the support team.

7.3 Right to Close Account

You can request to close your account at any time. Even after account closure, certain information will be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time by notifying our support team. Important account-related notifications will continue, as they are an integral part of the service.

To exercise any of the rights above, contact our support team — directly via live chat or by email at [email protected].

8. Protection of Minors

hot77's services are for users aged 21 and above only. We do not intentionally collect any information from minors.

An age verification process is in place at registration, and additional identity verification is carried out in suspected cases. If a minor's information is found in our system, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has used hot77, please contact [email protected] immediately.

9. Policy Changes & Updates

hot77 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Clearly stating the date of the updated policy

Continued use of hot77 after changes are made will be considered acceptance of the updated policy. If you do not agree to the new terms, you may request to close your account.

10. Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. hot77's support team is available 24 hours a day, 7 days a week in both Bengali and English.

Our dedicated support team handles any data-related requests quickly and efficiently. Rest assured — your privacy at hot77 is our highest priority.

Email: [email protected]
Live Chat: available directly on the site